SHIPPING + RETURNS
MASKS
All masks + mask products are absolutely final sale with no exception.
Some mask + mask product purchases are preorder. You are charged in full at time of preorder (not shipment) to reserve your units. You can cancel a preorder at any time prior to packing at our warehouse (this is up to our discretion) for full refund by emailing hello@caraasport.com with your order number. Order modifications and cancellations are not guaranteed until confirmed by our support team.
For in stock masks, please allow 3-5 business days for tracking information to be sent to you.
Please refer to specific product pages for up to date shipping dates. We sincerely appreciate your patience as we work to restock.
International shipping does not include duties or taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery.
HANDBAGS + ACCESSORIES
We offer free standard shipping for all orders $85 and higher to the 48 contiguous US states. Orders below $85 are charged a flat $10 shipping fee.
When available, expedited shipping can be selected during checkout + will be included in final purchase cost.
We strive to ship all orders placed before 12:00PM (ET) within 2 business days, regardless of shipping speed selected, unless the item is on preorder. Preorder items will ship on the date specified on the collection, product, and cart pages. Processing times do not include weekends or federal holidays.
We strongly encourage you to double-check your shipping address prior to placing your order. We are not liable for incorrectly entered addresses.
Once your order is placed, you will receive an order confirmation email from us. If your order process has begun, we will not be able to make any adjustments to your order. You will receive a shipping confirmation email with your tracking number once your order has been shipped.
INTERNATIONAL FLAT RATES
Hawaii, Alaska + US Territories ++ $30
Canada ++ $45
Central & South America ++ $65
Asia ++ $75
Europe and UK ++ $65
Middle East and Africa ++ $110
Oceania ++ $85
International shipping does not include duties or taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. For multiple item orders we reserve the right to adjust aforementioned flat rates prior to shipment in accordance with order size.
RETURN
To initiate a return or exchange, head to returns.caraasport.com. You must use the provided return label to send back your item. We are unable to accept third-party return labels at this time.
We accept returns or exchanges on any product (excluding vaqueta, croco, + last chance) in absolutely new + unused condition with all straps and components included within 21 days of shipment. All returns are charged a flat $12 shipping fee upon refund (this does not apply to exchanges or store credit).
Living abroad? We're unable to provide shipping labels for international returns at this time. Any shipping costs, duties or taxes collected upon delivery will be nonrefundable.
We will not accept any items that look used or worn or are missing components like dust bag, shoe bag, etc.. This is up to our discretion. If your return is not accepted you will be notified + it will be returned back to you. We are not responsible for any personal item(s) left in products when sent back to us.
In the event of a manufacturing defect email us within 48 hours of receiving your order. Please include your name, order no./place of purchase + photo if applicable.
VAQUETA
Vaqueta sales are final. We strongly encourage you to email us at sales@caraasport.com with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.
CROCO
Croco sales are final. We strongly encourage you to email us at sales@caraasport.com with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.
LAST CHANCE
Last Chance sales are final. We strongly encourage you to email us at sales@caraasport.com with any questions or concerns prior to purchase. In the event of manufacturing defect email us within 48 hours of receiving your order.