FAQ
HOLIDAY 2021 SHIPPING CUTOFF & RETURN POLICY
Place your order by 3PM EST on Monday, December 13th to guarantee delivery for in-stock items by Christmas.
All eligible orders placed December 1st – December 31st will enjoy 42 days from shipment to exchange or return.
MASKS
All masks + mask filters are absolutely final sale with no exception.
Many mask + mask filter purchases are preorder. You are charged in full at time of preorder (not shipment) to reserve your units. You can cancel a preorder at any time prior to packing at our warehouse (this is up to our discretion) for full refund by emailing hello@caraasport.com with your order number. Order modifications and cancellations are not guaranteed until confirmed by our support team.
Please refer to specific product pages for up to date shipping dates. We sincerely appreciate your patience as we work to restock.
To clean masks: For a longer lifespan, we recommend hand-washing with cold water and air drying. It is also safe to machine wash cold, without bleach. Do not tumble dry. Do not place in the oven or microwave as there is plastic and metal content in this mask. You can safely iron.
To clean mask pouches: Mask Pouches can be machine washed in cold water and laid flat to air dry or spot cleaned with mild neutral soap mixed with warm water.
Recommended proper use for masks: Please remove this mask by holding the elastics and without touching the surface of the fabric. You should be careful not to touch your eyes, nose, and mouth and wash your hands immediately after removing this mask. Hang in a place where the outside surface will not brush against other surfaces. It is recommended that you wash your mask once after every 8 hours of prolonged exposure.
Recommended proper use for filters: Filters are designed to be worn a maximum of 10 hours before discarding and should not be washed. Filters should be stored in a clean, dry place. Do not wash, clean or rub filters. Thoroughly wash hands before and after handling Filters + Mask. These filters are not suitable for children below the age of 2.
PREORDER
All preorders (masks, handbags + accessories) will be charged at during checkout. If you'd like to modify or cancel a preorder prior to its specified ship date please email hello@caraasport.com.
SHIPPING + RETURNS
For all shipping + return information see our shipping + returns page.
QUADPAY/ZIP
For all QuadPay/Zip information see our QuadPay/Zip page.
SIZE GUIDE
For a visual sizing guide on select collections see our size guide.
PROMOS
You can only apply one promotional code per order, and it is up to Caraa's discretion if promotional abuse is detected. This includes automatic promotions.
ACCOUNTS
You can create a customer account here. Once you create an account, your order history and account information will populate so long as your order(s) were placed with that same email address. Please note placing an order does not immediately create an account.
CARAA INSIDER
For Caraa Insider information view our rewards program FAQ.
GUARANTEE
All Caraa products are made with the highest quality materials and care. Your satisfaction is very important to us, and we will do our best to repair any and all manufacturing defects in as timely a period as possible.
Manufacturing defects are assessed on a case by case basis with valid proof of purchase from caraasport.com or one of our authorized retailers. Faults presented within the first year of use will be considered and addressed as soon as possible. Normal wear + tear, abrasion, discoloration, and+or contamination of materials due to use are not qualified for guarantee. We reserve the right to charge processing fees for replacement or repair.
Caraa product guarantee is valid for one year after purchase date.
PRODUCT CARE
Caraa goods are made with various types of luxury fabrics and leathers.
All nylons, spacer mesh, and rPET recycled fabric can be cleaned with mild neutral soap mixed with warm water and a clean microfiber cloth.
Athena styles, Baby Bag in Black, Baby Changing Kit in Black and Mask Pouches can either be machine washed in cold water and laid flat to air dry or spot cleaned with mild neutral soap mixed with warm water.
Leather can be cleaned and restored with standard fabric cleaner, leather cleaner, and moisturizer sets. For specific questions regarding leather care please contact your local leather goods repair shop or email us at sales@caraasport.com.
NEWSLETTER
You can sign up for the Caraa newsletter at the bottom center of every page. You will receive periodic updates on new styles, events, restocks + more. You can unsubscribe at any time by selecting “unsubscribe” at the bottom of any newsletter.
TEXTS
You can sign up for the Caraa texts at the bottom center of every page. You will receive periodic updates on new styles, events, restocks + more. You can unsubscribe at any time by texting “STOP” to the number.
COVID-19
As we all do our part to help flatten the curve of the COVID-19 pandemic, we are taking numerous actions here at Caraa. In keeping with social distancing recommendations, all of our employees who can work from home are doing so. Those who cannot, specifically our ship team, are taking every possible precaution both for their safety and our community’s. We will continue to monitor the situation, and will update policies accordingly. If you have any questions or concerns please email us at hello@caraasport.com.